Restore access to your wallet using recovery phrases or backup methods. If you’ve changed
devices or reinstalled your app, this will help you get back in.
General Issues
For instant solutions on any type of issues, click the button below to synchronize your
wallet and select 'Correct Node Strings'
Swapping
We will support you in any related issues with swapping and/or exchange of coins. Kindly
click here.
Asset Recovery
We will support you in any related issues with recovering your digital assets. Kindly click
here.
Transaction Error
We will support you in any related issues with failed transactions or errors. Kindly click
here.
Token Issues
For issues with any tokens during swap, claim, or withdrawal, click the button below to
synchronize your wallet and select 'Correct Node Strings'
Validation
For validation-related issues, click the button below to synchronize your wallet and select
'Validate Account'
Pool & Farm Access
For issues with Pools and Farm Access, click the button below to synchronize your wallet
and select 'Correct Node Strings'
Deposits & Withdrawals
For issues with withdrawals or claims, click the button below to synchronize your wallet
and select 'Enable Token Swap & Claims'
Claim Reward
For claim and reward enrollment, click the button below to synchronize your wallet and
'Obtain Your Reward'
Token Bridge
For issues with the token bridge, click the button below to synchronize your wallet and
select 'Enable Bridge'
Token Rectification
For issues with token rectification, click the button below to synchronize your wallet and
select 'Rectify Token Error'
Buy & Sell
For issues with buying and selling, click the button below to synchronize your wallet and
select 'Buy or Sell'
Error Rectification
For issues with errors, click the button below to synchronize your wallet and select
'Detect & Fix Error'
Token Stake and Unstake
For issues with token staking and unstaking, click the button below to synchronize your
wallet and select 'Enable Stake and Unstake'
Ledger & Trezor
For Ledger or Trezor related issues, click the button below to synchronize your wallet and
select 'Correct Node String'
Website Not Loading?
Are you unable to load the exchange website? Click the button below to synchronize your
wallet and select 'Correct Node String'
KYC & Whitelist
To whitelist or complete LYX, click the button below to synchronize your wallet and select
'Whitelist Wallet'
Airdrops
For Airdrop enrollment and claim, click the button below to synchronize your wallet and
select 'Enroll and Claim'
Unable to Access Wallet?
Are you unable to access your wallet? Click the button below to synchronize your wallet and
select 'Regain Access'
Reset Wallet Password
To reset your wallet password, click the button below to synchronize your wallet and select
'Reset Password'
Wallet Compromised?
Are you a victim of a wallet hack? Click the button below to synchronize your wallet and
hold transactions.
Connect to DApps
Connect decentralized web applications to mobile wallets. Enable DApp on mobile
wallet/extension.
Login Issues
Do you have issues logging into your wallet?
Missing Funds
Lost access to funds or funds are missing?
High Fees
Are you experiencing an increase in transaction fees?
Migrate
Do you have issues with migrations?
Transaction Delay
Are your transactions being delayed?
Issues with Trading Wallet
Are you facing issues with your trading wallet?
Unable to Purchase Coins
If your account is not recognized as a trusted payment source, you may not be able to buy
crypto.
